student lying on the ground watching a screen with fireplace on it in group study room

The UX argument for FAQs (Or not!)

Available in the Spring 2019 issue of Public Services Quarterly! (PDF) 

Citation: Jaci Wilkinson (2019) When to Build an FAQ: A Case Study, Public Services Quarterly, 15:2, 142-150, DOI: 10.1080/15228959.2019.1584548

Published by JP

…you are brilliant and subtle if you come from Iowa and really strange and you live as you live and you are always well taken care of if you come from Iowa... Gertrude Stein

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