student lying on the ground watching a screen with fireplace on it in group study room

The UX argument for FAQs (Or not!)

Available in the Spring 2019 issue of Public Services Quarterly(PDF) 

Citation: Jaci Wilkinson (2019) When to Build an FAQ: A Case Study, Public Services Quarterly, 15:2, 142-150, DOI: 10.1080/15228959.2019.1584548

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