Currently, I am transitioning out of my current position a tenure-track librarian and the Head of Discovery and User Experience at Indiana University Bloomington Libraries and into the private sector. I managed user research for IU Bloomington Libraries and my department is product owner of IUB’s Springshare applications (LibGuides, LibCal, etc.), the library website (Drupal), and more.

May 2020-2022, I served as Executive Director of CADRE. CADRE (Collaborative Archive and Data Research Environment) is a cloud-based “science gateway to standardized text- and data-mining services for large datasets”. Supported by ten BTAA member institutions, CADRE seeks to provide a sustainable and affordable platform for researchers to share and analyze large-scale bibliometric data.

View my publications on Google Scholar.

Previously, I was Web Services Librarian at the University of Montana, Missoula. I  served as product owner and primary content creator for library websites and social media accounts in addition to leading user research for the University of Montana Libraries. As a tenure-track professor, I taught information literacy instruction and curriculum planning for the information and research division, participated in outreach and communications initiatives, and did research in the areas of usability testing, user experience, metaliteracy, and content strategy wilkinson_jaci_02-2019_800x800.

My MSLS is from UNC-Chapel Hill’s School of Library and Information Sciences. At UNC, I was a Carolina Academic Library Associate and worked in the Music Library and Music Cataloging departments. I also interned in the Assessment and User Experience Department at Duke University Libraries.  My work there culminated in my thesis, “Low-Hanging Fruit and Pain Points: An Analysis of Change Implementation from Flash Usability Testing at Duke University Libraries”.

My BA is in English (with a minor in cello performance) from Luther College in Decorah, IA.

For a more complete list of research and professional activities, please navigate to my portfolio.